Privacy Policy Notice
 

Monarch Mental Health & Wellness Services, LLC (MMHWS) is committed to maintaining your privacy and protecting your personal information when you visit MMHWS website. With respect to the collection, use, and disclosure of personally identifiable information (PII), MMHWS complies with all applicable federal laws.

 

Our privacy policy is clear:

  • MMHWS does not collect any personally identifiable information (PII) when you visit MMHHWS’ digital platforms unless you choose to provide that information to us.

  • Any PII that you choose to provide is fully protected.

  • Non-PII information related to your visit to our website(s) may be automatically collected and temporarily stored.

 

Here is how we handle information about your visit to our website:

Information Received and Retained by MMHWS

 

Information You Give Us

 

You do not have to provide any personal information to visit any of the MMHWS website with limited exception such as providing information requested to establish care. If you choose to provide us with any personal information such as sending a message to an email address on this website, filling out a form and submitting it through our website, we will use that information to respond to your message or to fulfill the stated purpose of the communication. We will maintain any information you provide in accordance with applicable federal laws. MMHWS will not disclose, give, sell, or transfer any personal information about visitors to our websites, unless required by law enforcement or by statute.

 

Visits to Monarchhws.com or MMHWS content

 

When browsing our website, certain information about your visit can be collected. When browsing, reading pages or downloading information from the MMHWS website directly may be gathered and stored automatically. This information does not identify you personally. We retain the right to automatically collect and temporarily store only the following information about your visit:

  • The Internet domain (for example, “xcompany.com” if a private Internet access account is used, or “yourschool.edu” if connecting from a university’s domain) and IP address (an IP address is a number that is automatically assigned to your computer when surfing the Web);

  • Information about your computer or mobile device (e.g., type and version of web browser, operating system, screen resolution, and connection speed);

  • The visit date and time;

  • The pages or screens accessed or visited

  • The number of times MMHWS’ digital media was accessed.

  • The amount of data (measured in number of bytes) transmitted from MMHWS to your computer

  • If monarchhws.com is designated as a home page (in the event your mobile device allows this functionality); and

 

The internet address or URL of the website visited immediately prior to visiting MMHWS’ digital media, but only if you connect to MMHWS via a link from another web page within that website.

Email Subscriptions

Email and text message subscription services are offered by MMHS as a convenience to users who choose to receive information via these channels. All information published via email subscriptions and text messaging services is available on monarchfla.com without the requirement to provide email address or phone number.

In order to manage MMHS email subscription lists, we retain the names and email addresses of our email subscribers, as well as other information they may have shared with us (e.g., addresses and phone numbers), logs of emails we send, and automatically generated email data used to improve our email communications. Email subscriber service providers may collect and provide non-identifying information about the number of messages sent, clicks and open rates.

 

The email subscriber information is secured and only available to MMHWS managers, members of the MMHWS communication and web teams, and other designated staff who require this information to perform their duties.  If, at any time, you wish to stop receiving our messages, simply click on the “Unsubscribe” link at the bottom of each email message.

How Information is used

If you choose to provide us with information, we may use that information to contact you, respond to your message, or provide you the information or services you requested. In order to serve you better, we may analyze multiple sources of data you have provided (for example, to look up whether you previously contacted MMHWS about the same topic so that we do not send you a duplicative response). We may also use messages or comments collected through the MMHWS website, or official social media pages for our own purposes, such as to inform policy decisions or in public advocacy.

We may use data you provide and automatically generated data for statistical analysis to assess, for example, what information is of interest to users, technical design specifications, and system performance. This allows us to make general improvements to our site as well as to offer tailored content to email subscribers (e.g., a follow-up message to subscribers interested in a specific topic based on information they have provided or automatically generated data).

Sharing of this Information

We exercise discretion to protect your privacy.

Within MMHWS, we restrict access to personally identifiable information to only those employees, contractors, and/or vendors who require access to this information in order to perform their official duties and exercise controls to limit what data they can view based on the specific needs of their position. If you choose to share information with us, we may in some cases share that information (or automatically generated information) in response to lawful law enforcement requests or to protect MMHWS from security threats.

 

We do not use or share your information for commercial purposes and, except as described above, we do not exchange or otherwise disclose this information.

Data Retention

Submitting personal information (name, address, telephone number, email address, etc.) is voluntary but may be required to access information on our website. However, if you choose to provide MMHWS with personally identifiable information — for example by completing a form, leaving a comment, or sending email — we may use that information to respond to your message and/or help us get you the information or services you requested.

 

We retain the information only for as long as necessary to respond to your question or request. We may retain your Personal Information for as long as your User Account is active, as indicated in this Privacy Policy or as otherwise needed to provide you with our Services. We may continue to retain such Personal Information even after you deactivate your User Account as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our clients, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests. We maintain a data retention policy which we apply to information in our care. Where your Personal Information is no longer required, we will ensure it is secured.

 

Interaction with Children on MMHWS Website

We believe in the importance of protecting the privacy of children online. As such, we will take all reasonable steps to protect the privacy and safety of any child from whom information is collected as required by the Children’s Online Privacy Protection Act (COPPA). You may view this privacy act at https://www.ftc.gov/tips-advice/business-center/privacy-and-security/children%27s-privacy 

 

A child’s parent or guardian is required to provide consent before MMHWS collects, uses, or shares personal information from a child under age 13.

 

Personal information about children under 13 years of age may be needed to respond to his/her communication to us. Personal information about your child will be maintained as legally required by law and secured and only used for its intended purpose. On rare occasions, it may be determined that a communication from a child under 13 years old should be maintained for historical purposes. Should such an occasion occur, MMHWS will obtain the necessary consent from the child’s parent.

Our website is not intended to solicit information of any kind from children under age 13. If you believe that we have received information from or about children under age 13, please contact the MMHWS at 954-399-6004.

Cookies

MMHS may also use web measurements and customization technologies (such as “cookies”). You can choose not to accept cookies from any website, including monarchfla.com, by changing your browser settings.

Security

All MMHWS digital media offerings, including the monarchhws.com site, are maintained and protected by various provisions of Title 18 of the U.S. Code. Violations of Title 18 are subject to criminal prosecution in Federal court.

 

At MMHWS, reasonable precautions are taken to protect MMHWS’ website and platforms, including information automatically collected by or voluntarily submitted to monarchhws.com or an official MMHS page. For example, we restrict access to personally identifiable information to employees, contractors, and vendors who require access to this information in order to perform their official duties, and exercise controls to limit what data they can view based on the specific needs of their position. Access to official MMHWS accounts on third-party sites is limited to the individuals who administer those accounts, and all official MMHWS accounts are clearly labeled.

 

Also, commonly used practices and technical controls are utilized to protect the information in our possession or control, along with monarchhws.com itself. These practices and controls include, but are not limited to: encrypting the transfer of personal information over the internet using high-strength firewalls and intrusion detection systems (IDS) to safeguard personal information, and maintaining strict technical controls and procedures to ensure the integrity of all data on monarchhws.com.

 

We periodically review our processes and systems to verify compliance with industry best practices and to ensure the highest level of security for MMHWS’ digital platforms.

Contact Privacy Office

If you have any questions regarding MMHWS’ privacy policy or need further information, please contact Privacy Office at info@monarchhws.com, or call 954-399-6004.

Updates to This Privacy Policy

We will revise or update this policy from time to time. If we make significant changes to how we handle personal information, we will post changes to the policy on our site and change the date at the bottom. We will provide additional notice in advance (e.g., a disclaimer on our website or an email to subscribers) if material changes are being made.