PAYMENT POLICY

 

Psychiatric services are provided and billed by Monarch Mental Health Services. Our providers participate in the health insurance plans listed below.

If your plan is not listed,  you may contact our office to receive information and forms on how to submit a request to your insurance company.

* Your health plan may have a deductible and co-payment which you may be responsible for.

INSURANCE PLANS

We accept the following insurances:

  • Aetna

  • Avmed

  • Blue Cross Blue Shield

  • Cigna

  • ComPsych

  • Florida Blue

  • Medicare

  • Magellan

  • UnitedHealthcare

  • Out-of-Network

If your insurance is not listed please call the customer service number on the back of your insurance card and ask if your policy has "out of network benefits."

We accept payments by Cash, Visa, MasterCard, and Discover.

QUESTIONS ABOUT YOUR BILL

What billing or insurance information will I receive?

​You will receive a copy of your bill. After your insurance has paid, we will provide you with a monthly statement of your account.

​​Why am I getting bills from physician?

​Each physician who provides professional services to you may send you a separate bill from his or her office. You must contact the physician's office regarding the bill or contact your insurance for a detailed explanation of your bill. Any bills that you receive from MMHS will be explained to you at your request. You may be responsible for paying these bills as well.

​​

I received a notice that my insurance company has paid on my bill, but I can't understand how they calculated their payment amount, do you know?

​If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you will need to contact your insurance company.

INSURANCE & OFFICE PAYMENTS

Our practice participates in many insurance plans. An updated list is available on this web site or by contacting our office. Since each plan has different requirements and coverage limitations and exclusions, it is the responsibility of the patient to understand and meet the requirements of their individual plan. Most patients will have a "co-pay" or "coinsurance" (a portion of their charge which is not covered by insurance).

Those covered by Medicare and some other insurance plans may have "deductibles" as well. Many insurance plans and Medicare do not consider "routine" check-ups (those performed without regard to a specific medical problem) or "screening" laboratory studies to be covered. Co-pays, deductibles, co-insurances and non-covered charges are payable at the time services are rendered.

 

Our billing staff is available to assist you with questions you may have about coverage conditions and payment arrangements. For your convenience, you may make payments by cash, Visa, MasterCard, or Discover.